94% of patients read online reviews before booking. We build a systematic review generation engine for your practice — growing your star rating, your review count, and your new patient volume automatically.
Patients don't just check if you have reviews — they compare you against every other option in their search results. A practice with 4.8★ and 90 reviews wins over one with 4.1★ and 12 reviews, every time, even if you provide better care.
The math is stark: a move from 3.9★ to 4.9★ increases booking conversion by up to 25%. That's not a rounding error — for a practice seeing 50 new patients a month, that's 12–13 additional patients every single month from the same amount of traffic.
The problem isn't that your patients don't love you. It's that the patients who had negative experiences leave reviews automatically — and the patients who had great experiences need a gentle, timely nudge. We build that system for you.
Key insight: The biggest single jump in patient acquisition happens between 4.4★ and 4.7★. Our campaigns are specifically engineered to push you past this conversion threshold quickly.
Six interconnected services that build, protect, and leverage your online reputation.
After every visit, patients receive a personalized SMS and email review request within 2 hours — at the moment they're most likely to leave a 5-star review.
Every review — positive or negative — receives a professional, HIPAA-aware response within 24 business hours, written in your brand's voice.
Real-time monitoring across all 6 major healthcare review platforms — never miss a review or let a negative comment sit unanswered.
A structured process for identifying, escalating, and responding to negative reviews — limiting damage and, where possible, converting unhappy patients to satisfied ones.
Complete optimization of your Google Business Profile and all healthcare directories — ensuring patients see accurate, compelling information everywhere they search.
Monthly reputation score reports showing your rating trajectory, review volume, response rate, and competitive benchmarking against other practices in your market.
We monitor, optimize, and build your reputation on every platform your patients use to evaluate providers.
The most important review platform for local search. Your Google rating appears directly in search results and Maps — it's the first thing patients see.
The #1 healthcare-specific review platform. Patients actively search Healthgrades when choosing providers — especially for specialists and surgeons.
Patients who use Zocdoc are highly intent — they're actively booking. Your rating and review count directly affects your visibility in their search results.
Millions of patients research health conditions on WebMD, then click through to provider profiles. Optimized profiles here capture high-intent health searchers.
Essential for dental, dermatology, and cosmetic practices. Yelp's audience skews toward elective and cosmetic procedures where reviews drive nearly all decisions.
Your Facebook page is often the first social proof patients see when they're referred by friends. Community-based reviews carry significant trust weight in local markets.
Most practices either don't respond to reviews at all, or respond with generic "Thank you for your feedback!" boilerplate. Both are missed opportunities. We write individualized, HIPAA-aware responses that reinforce trust, demonstrate professionalism, and show prospective patients what to expect.
No practice has a perfect record — and attempting to hide or ignore negative reviews makes things dramatically worse. We have a structured 5-step protocol for every negative review that minimizes damage, demonstrates professionalism, and often turns a 1-star into a resolution.
You receive an instant notification with the full review text so you're never blindsided.
We classify the review by severity, identify if HIPAA constraints apply, and determine whether it's a genuine complaint, factual error, or policy violation.
A professional response is posted within 4 hours — acknowledging the experience without confirming or denying any PHI, and offering to resolve offline.
For genuine complaints, we provide a script for your team to reach out directly — resolving issues that can lead to updated or removed reviews.
Reviews that violate platform guidelines — spam, hate speech, competitor attacks — are flagged and we submit formal removal requests on your behalf.
A proven 5-phase process that systematically builds your reputation across all major platforms.
Full audit of your current ratings, review volume, and competitor benchmarking across all 6 platforms.
We claim, complete, and optimize your Google Business Profile and all major healthcare directory listings.
Automated review request campaign configured and integrated with your scheduling system — launches within 5 business days.
Daily monitoring begins immediately. Every review gets a professional, HIPAA-aware response within 24 business hours.
Monthly reputation score reports, competitive benchmarking, and strategy adjustments to keep your rating climbing.
Every result is from a real client campaign — before and after our reputation management system.
We can request removal of reviews that violate platform guidelines — spam, hate speech, competitor attacks, or reviews from non-patients. Google grants removal requests for roughly 30–40% of violations we flag. For legitimate negative reviews, we focus on professional response management and generating a high volume of positive reviews to dilute their impact mathematically. We never engage in fake review generation — only legitimate patient outreach.
Yes, when done correctly. Asking patients for reviews is not a HIPAA violation — what matters is how you do it. Our review requests contain only the patient's name (which they provided willingly for communication purposes), never mention the appointment, diagnosis, or any health information. We follow the FTC guidelines on reviews and never ask patients to leave only positive reviews or offer incentives for reviews.
New reviews typically start arriving within the first 1–2 weeks. A meaningful rating improvement usually becomes visible by month 2, with the target 4.8+ rating typically achieved between days 60–90 for most practices. The volume of reviews you see each month depends on your patient volume — practices seeing 100+ patients/week see the fastest results.
No — and we wouldn't try. Intercepting or suppressing legitimate negative reviews violates FTC guidelines and platform terms. What we do is give every patient a way to flag concerns directly with your practice before they go to Google, through a satisfaction survey step in the review flow. Patients with concerns get routed to a feedback form first, giving you the chance to resolve issues offline. This is entirely compliant and dramatically reduces negative public reviews.
Google is always priority one — it has the highest local SEO impact and is what patients see first in search results. After Google, it depends on your specialty: Healthgrades matters most for physicians and specialists, Zocdoc for practices using it for booking, Yelp for dental and cosmetic, and WebMD for general health information researchers. We prioritize based on your specialty and market.
We write all responses. You'll approve the first month's response templates so we capture your voice perfectly — after that, we respond autonomously within our approved framework. You receive a weekly digest of all responses for your records, and for sensitive responses (complaints, 1–2 star reviews with significant claims) we send for your review before posting.
"We went from 3.8 stars and 14 reviews to 4.9 stars and 127 reviews in 74 days. New patients mention our Google rating all the time now. It's become one of our biggest patient acquisition assets."
"I used to dread seeing new Google reviews. Now I look forward to them. The automated system generates 20+ new 5-star reviews every month, and their team handles every response professionally. I don't have to think about it."
"Managing reputation for a mental health practice requires extreme sensitivity. They understood that immediately — warm, consent-forward messaging, no pressure, full HIPAA awareness. Our rating went from 4.1 to 4.8 and intake tripled."
Book a free reputation audit — we'll pull up your current ratings across all platforms, benchmark you against local competitors, and show you exactly what it would take to reach 4.8+ stars.
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30 minutes · Mon–Fri · 9:00 AM – 7:00 PM EST
We'll pull your full reputation report before the call so we can show you real numbers. See you then!